Managed automation operator

We run
the work.

We automate one back-office process — then operate it for you under a written SLA.

Baseline a workflow See the numbers

Live in 6 weeks. Fixed price. Miss the number and you stop paying.

6 weeksFrom access to production
Written SLAFee credits when we miss
Your tenantYou own the code, day one
Kill clauseMiss the number, stop paying

The problem

Everyone automates the demo.

Automation fails at the run, not the build.

The bot broke when we patched the ERP. Nobody told us for nine days.VP Finance · Manufacturing
The pilot worked on clean invoices. Ours are never clean.Controller · Distribution
We paid for a 90-page roadmap. Not one process ever ran.COO · Insurance
They were gone at go-live. My team inherited the maintenance.Director of Ops · Healthcare

Selected engagements

Processes we already run.

A sample of what we operate today. Client names are withheld under NDA — we'll introduce you to a reference in your own sector.

Manufacturing · 1,400 staff
Accounts payable
Cost / invoice$6.10$2.35
Cycle time6.2d1.4d
Touched twice22%7.5%
Volume14,200 /mo
Saved yr 1$453K
Payback5.1 mo
Insurance broking · 320 staff
Certificates & renewals
Turnaround2.1d11 min
Cost / cert$14.80$4.20
Rework rate17%3.1%
Volume4,800 /mo
Saved yr 1$389K
Payback4.4 mo
Healthcare RCM · 900 staff
Claim denial triage
Rework / claim18 min5 min
Appealed in 7d54%96%
Write-offs3.9%1.6%
Volume9,400 /mo
Saved yr 1$1.2M
Payback3.2 mo

Each figure is measured against the cost baseline that client countersigned before we built. Ask and we'll walk you through the workings.

Also in production

Wholesale distributionCapacity
Order intake from anywhere
Purchase orders arrive as email text, PDFs, faxed scans and EDI. All of it lands in the ERP as clean, matched line items.
9 min→24 sper order, keyed
Consumer goodsRecovery
Rebate & chargeback recovery
Deductions taken by retailers are matched to contracts and either validated or disputed with the evidence pack attached.
31%→82%of invalid deductions recovered
Shared servicesSpeed
Cash application
Remittance advices are read, split across invoices and applied. Only genuine short-pays reach a human.
71%→96%auto-matched, no touch
Health systemRevenue
Provider credentialing
Primary-source verification, licence checks and payer enrolment chased in parallel instead of in sequence.
44 d→13 dto billable
Food distributionRisk
Supplier onboarding & compliance
Certificates, insurance and audit documents collected, read and expiry-tracked. Lapses flagged before they bite.
12 d→2 dto approved supplier
Freight & logisticsRecovery
Carrier invoice audit
Every freight invoice checked line by line against the rate agreement and the accessorial rules before it is paid.
1.2%→6.8%of spend recovered
Property managementAccuracy
Lease abstraction & rent roll
Executed leases read into structured terms, then reconciled monthly against what was actually billed.
6.4%→0.9%billing variance
Equipment manufacturerSpeed
Warranty claim adjudication
Dealer claims checked against entitlement, service history and parts policy. Clear approvals settle same day.
11 d→1 dto settlement
ImporterRisk
Customs & trade documentation
Classification, valuation and document sets assembled and checked before filing, so shipments stop being held.
3.1%→0.4%shipments held

Different processes, one shape: we measure the baseline, automate what is safely automatable, put a person on the rest, and then run it under an SLA. If yours isn't listed, it is probably still the same shape — tell us what hurts.

Why us

Promises are cheap. These are the mechanisms.

We answer for the run

An SLA on the process itself. Miss it and fee credits apply automatically.

Humans on exceptions

Anything ambiguous routes to a trained desk inside a contractual response time.

Your numbers, not ours

We sign a cost baseline before building, then report monthly in your units.

Leaving us is easy

Code and credentials in your tenant from day one. Ninety-day exit in the contract.

Who this is for

We qualify hard, on purpose.

Most of what we turn down, we turn down on the first call.

A good fit

200–5,000 employees 3,000+ transactions a month Rules-heavy, document-driven Measurable cost per transaction An owner who feels it monthly

Manufacturing & distribution, insurance broking, healthcare revenue cycle, logistics, professional-services back offices.

A poor fit

Under 1,000 transactions a month One-off build projects You want a platform to run yourself Rules change every month No executive owner

If that's you, we'll say so in week one — and refund the baseline.

How engagements work

Three steps. You can stop after any of them.

Priced per process, always as a fraction of the baseline cost we measure together.

Step one Baseline Five working days
  • We measure what the process really costs you today
  • Both parties countersign the number
  • Fee credited against the build — or refunded if we advise against automating
Step two · most start here Build Fixed price · live in six weeks
  • Designed, built and cut over inside your tenant
  • Kill clause on the number we agreed
  • You keep the code either way
Step three · the product Run Monthly, under SLA
  • Named on-call engineer
  • Our desk works every exception
  • Service credits when we miss
Get a price for your workflow

Every process differs on volume, systems and exception load, so we quote against your measured baseline rather than a list price.

Objections

The questions you were going to ask.

Will this replace my employees?
Usually not. The volume your team can't get to stops being a staffing problem. If your plan is headcount reduction, say so in the first meeting and we'll model it honestly.
Is my data safe?
Everything runs inside your tenant under credentials you can revoke in a minute. We keep no copy of your production data. We don't hold SOC 2 yet — the Type I audit is booked, and until then we work inside your privileged-access tooling with your session recording.
What happens when it gets something wrong?
It will. Anything reading real-world documents is wrong sometimes. Policy rules route anything uncertain to a human before it commits, so the usual failure is a held item, not a bad posting. When something does post wrong, rollback reverses the batch and credits apply.
Can we speak to a reference?
Yes. Once we've established the workflow is a fit, we'll introduce you to a client running something comparable, and you can ask them whatever you like. We don't publish names because our clients would rather we didn't — the same discretion applies to you.
What does it cost?
It depends on volume, the systems involved and how many exceptions the process throws — so we price against your measured baseline rather than a list. The pattern is always the same: a fixed-price build, then a monthly fee to run it that is a fraction of what the process costs you today. You'll have a firm number within a week of the baseline study.

Start here

Pick the workflow that hurts.

Five days. We measure what the process really costs you today — and tell you if it isn't worth automating.

Baseline a workflow How engagements work
DAY 0Tell us the process and rough monthly volume.
DAY 1Thirty minutes with the engineer who'd run it.
DAY 2–6We measure the real cost with your team.
DAY 7Written baseline and a fixed-price proposal.